The role of the leader and the role of the manager are fundamental to both the day-to-day smooth running and the long term success of all organisations. The pace of change in technology, communications, customers and other areas has made these roles often seem more challenging and complex in today’s 21st century global marketplace.

It is essential to understand the difference between these roles and their associated responsibilities, skills and functions, so as to be able to be effective as a leader and as a manager.

If you want to learn more about how to be a great leader and manager of your team, or if you have aspirations to lead a team, this is the course for you. The next two half day sessions are taking place on the 26th April and the 3rd May.

BC Training’s expert trainer Phil Jones has spent 30 years in both B2B & B2C customer facing environments across numerous roles that required the use of multiple, diverse people & process led skills-sets.  Phil has worked for and with many large globally recognized operations across their Senior Management and Learning & Development infrastructures. The companies he continues to support include Neopost Ltd, Ladbrokes/Coral, Nike UK, Sovereign Group, 32Red, Argus Insurance & many others.

Don’t miss out on this opportunity that will enable you or your managers to understand the skill-sets of leadership and management and one that will provide an insight into the day-to-day management role and responsibilities.