Smile Marketing
'Smile and the whole world smiles with you…' Attributed to writer and novelist Stanley Gordon West, this quote immediately hits the target - it generates a smile! In my first job working for a TV station in the UK, there [...]
Twitter Purge Fake Accounts
You may have noticed a drop in the number of your Twitter followers. Why? Because Twitter has begun to purge suspicious accounts in an effort to restore trust in the social media platform, and celebrities are the ones who seem [...]
Soft Skills are the Core Focus of Learning and Development in the Workplace in 2018
“In today’s dynamic world of work, the path to opportunity—for both individuals, and organizations—is changing.” The LinkedIn 2018 Workplace Learning Report reveals that the top Learning & Development trends are not focused on tech skills anymore, but that soft skills [...]
PROMOTING YOUR SMALL BUSINESS ON SOCIAL MEDIA
Your small business probably already has a presence on social media, but are you making the best of it and how can you increase the visibility of your brand to social media users? It is vital that your small business [...]
A Good Receptionist Can Make or Break your Business
Receptionists are the public face of your business and as such they can have a profound impact on how customers and clients perceive your organisation. They are often the first person that a customer has contact with and it is [...]
Testimonials – What attendees say about our courses
What did you like about the training courses? I enjoyed the way it was explained Good use of examples Learnt different approaches towards work I like the atmosphere in BC – always good training here The pace of the course [...]
Telephone Debt Collections
If your company has to contact debtors by telephone, are your employees comfortable making those calls? Do they know everything about the debt being collected so that the call results in success and retains and enhances the company’s goodwill? Recognising [...]
Relieving Stress through Diet
Only 13% of HR/business managers believe their organisation has an effective wellbeing strategy in place. 67% admit that it is ‘a work in progress’. This is according to a study undertaken by Cascade last month. Stress is now considered ‘a [...]
Handling Complaints on Social Media – Conflict Resolution in Customer Service
Amazon CEO, Jeff Bezos, said: “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” Complaining via social media can be more [...]
Glossophobia – Fear of Public Speaking
Glossophobia or speech anxiety is the fear of public speaking. The fear of public speaking can lead to sleepless nights. I know… I was one of those who suffered with severe nerves when I first had to stand up in [...]