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About Jo

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So far Jo has created 140 blog entries.
  • Sir TB 2

Happy 30th Birthday to the World Wide Web!

Where would we be now had Tim Berners-Lee not invented the World Wide Web? It is inconceivable to many of us that we would not be able to access information and share it at the click of a button. Yesterday, [...]

  • Conflict Resolution Customer Services

Conflict Resolution in Customer Services

Conflict in life is often unavoidable, but conflict in customer services can damage the productivity and efficiency of your business. The consequence of not addressing these issues could be costly. Any form of workplace conflict from angry customers, to miserable [...]

  • Leadershiip and Management 5

Inspire Greatness in Your Team

Inspiring greatness is all about leading by example. Empower employees and colleagues by instilling confidence and allowing them to be the best that they can be. The role of the leader and the role of the manager are fundamental to [...]

  • Employee advocacy 1

EMPLOYEE ADVOCACY IS THE FUTURE OF MARKETING

What is Employee Advocacy? Essentially it is the promotion of an organisation or business by its staff members. There are several different ways that employees can recommend a company’s product or services, but we will focus here on employee advocates [...]

  • How can I help you

Success Coaching with Brenda Cuby

Just what is success coaching and how can it help you? My role as a success coach is to improve the quality of your life through goal setting, accountability and motivational techniques, whether that is for personal objectives or professional [...]

  • Active Listening Skills 2

Active Listening Skills

Just what is active listening? You may think that this is something that we all do all the time, but you’d be wrong! Active listening skills will turn good leaders into great leaders. Active listening can be an important tool [...]

  • Infinity and Beyond

Why Your Business Needs to Outsource Training

Training is a vital aspect for any business, benefitting both your company and employees. Having a successful training strategy helps to develop your brand and your commitment to training will be conveyed to the career marketplace, attracting new recruits to [...]

  • report writing skills

HOW TO WRITE PROFESSIONAL BUSINESS REPORTS

Do you need to write reports and panic at the idea? Writing reports can be a daunting prospect, but once you have learnt the basics, the reports will nearly write themselves! It’s all about the facts and, providing that you [...]

  • STRESS MANAGEMENT FEB 19

Do You Know the Symptoms of Stress?

When you find yourself stressed, ask yourself one question: Will this matter in 5 years from now? If yes, then do something about the situation. If no, then let it go. Stress in the workplace is on the increase and [...]

  • appraisal skills 3

Appraisal Skills

Appraisals are a powerful way of developing people and maximising their potential – as such, they are an important part of effective management. Done well appraisals can build confidence, motivation and commitment. If you are a manager, one of your [...]

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