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About Jo

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So far Jo has created 101 blog entries.
  • Smile 2

Smile Marketing

'Smile and the whole world smiles with you…' Attributed to writer and novelist Stanley Gordon West, this quote immediately hits the target  -  it generates a smile! In my first job working for a TV station in the UK, there [...]

  • Twitter Purge 1

Twitter Purge Fake Accounts

You may have noticed a drop in the number of your Twitter followers. Why? Because Twitter has begun to purge suspicious accounts in an effort to restore trust in the social media platform, and celebrities are the ones who seem [...]

  • Soft Skills 5

Soft Skills are the Core Focus of Learning and Development in the Workplace in 2018

“In today’s dynamic world of work, the path to opportunity—for both individuals, and organizations—is changing.” The LinkedIn 2018 Workplace Learning Report reveals that the top Learning & Development trends are not focused on tech skills anymore, but that soft skills [...]

  • small business marketing 1

PROMOTING YOUR SMALL BUSINESS ON SOCIAL MEDIA

Your small business probably already has a presence on social media, but are you making the best of it and how can you increase the visibility of your brand to social media users? It is vital that your small business [...]

  • Professional Reception Skills 3

A Good Receptionist Can Make or Break your Business

Receptionists are the public face of your business and as such they can have a profound impact on how customers and clients perceive your organisation. They are often the first person that a customer has contact with and it is [...]

  • Testimonials graphic 2

Testimonials – What attendees say about our courses

What did you like about the training courses? I enjoyed the way it was explained Good use of examples Learnt different approaches towards work I like the atmosphere in BC – always good training here The pace of the course [...]

  • Telephone Debt Collection Skills 4

Telephone Debt Collections

If your company has to contact debtors by telephone, are your employees comfortable making those calls? Do they know everything about the debt being collected so that the call results in success and retains and enhances the company’s goodwill? Recognising [...]

  • Stress in workplace 1

Relieving Stress through Diet

Only 13% of HR/business managers believe their organisation has an effective wellbeing strategy in place. 67% admit that it is ‘a work in progress’. This is according to a study undertaken by Cascade last month. Stress is now considered ‘a [...]

  • Customer Service Conflict Resolution

Handling Complaints on Social Media – Conflict Resolution in Customer Service

Amazon CEO, Jeff Bezos, said: “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” Complaining via social media can be more [...]

  • Fear of public speaking 2

Glossophobia – Fear of Public Speaking

Glossophobia or speech anxiety is the fear of public speaking. The fear of public speaking can lead to sleepless nights. I know… I was one of those who suffered with severe nerves when I first had to stand up in [...]

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