Where would we be now had Tim Berners-Lee not invented the World Wide Web? It is inconceivable to many of us that we would not be able to access information and share it at the click of a button. Yesterday, [...]
Conflict in life is often unavoidable, but conflict in customer services can damage the productivity and efficiency of your business. The consequence of not addressing these issues could be costly. Any form of workplace conflict from angry customers, to miserable [...]
Inspiring greatness is all about leading by example. Empower employees and colleagues by instilling confidence and allowing them to be the best that they can be. The role of the leader and the role of the manager are fundamental to [...]
What is Employee Advocacy? Essentially it is the promotion of an organisation or business by its staff members. There are several different ways that employees can recommend a company’s product or services, but we will focus here on employee advocates [...]
Just what is success coaching and how can it help you? My role as a success coach is to improve the quality of your life through goal setting, accountability and motivational techniques, whether that is for personal objectives or professional [...]
Just what is active listening? You may think that this is something that we all do all the time, but you’d be wrong! Active listening skills will turn good leaders into great leaders. Active listening can be an important tool [...]
Training is a vital aspect for any business, benefitting both your company and employees. Having a successful training strategy helps to develop your brand and your commitment to training will be conveyed to the career marketplace, attracting new recruits to [...]
Do you need to write reports and panic at the idea? Writing reports can be a daunting prospect, but once you have learnt the basics, the reports will nearly write themselves! It’s all about the facts and, providing that you [...]
When you find yourself stressed, ask yourself one question: Will this matter in 5 years from now? If yes, then do something about the situation. If no, then let it go. Stress in the workplace is on the increase and [...]
Appraisals are a powerful way of developing people and maximising their potential – as such, they are an important part of effective management. Done well appraisals can build confidence, motivation and commitment. If you are a manager, one of your [...]
