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So far Jo has created 152 blog entries.

Do You Know the Symptoms of Stress?

When you find yourself stressed, ask yourself one question: Will this matter in 5 years from now? If yes, then do something about the situation. If no, then let it go. Stress in the workplace is on the increase and [...]

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Appraisal Skills

Appraisals are a powerful way of developing people and maximising their potential – as such, they are an important part of effective management. Done well appraisals can build confidence, motivation and commitment. If you are a manager, one of your [...]

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Telephone Etiquette – You Had Me at Hello!

Ask yourself these questions: Do you sound friendly, warm and approachable on the phone? Do you sound competent and credible? Are you confident? How effective are your conversations? Whether you are a receptionist or whether you deal with customers and [...]

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Frontline Customer Care – What does it mean?

We have all been customers at some point in our lives, and we all know that good customer care creates a long lasting impression that can have long term benefits for the company or organisation, including repeat business from happy [...]

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Do you feel comfortable speaking to a group of people? If not... don’t worry, you’re not alone! Everybody gets nervous before speaking in public. It would be unusual if they weren’t. Even entrepreneur Sir Richard Branson, founder of the Virgin [...]

  • Content Marketing Bootcamp January 2019


"Have you given content marketing a fair chance? Yes, you might need to invest a little more time, effort and money into your strategy, but the rewards are there for those willing to put the work in." These are the [...]

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Writing, Publishing, Marketing and Selling your First Book

Make 2019 the year YOU write and sell your first book. In today’s world where many of us aspire to be best-selling authors and novelists and it seems to be harder than ever to find an agent and bag a [...]

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What are your Business Goals for 2019?

With 2019 approaching quickly, it is time to think about what your business goals are for the New Year. Remember the saying ‘new year, new you’? Well, that can apply to your business as well. It goes without saying that [...]

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Optimising your Social Profiles

Social media is an ever changing marketing platform so it is important to make sure that you are optimising your social profiles in the run up to 2019. Here are our top tips: Make sure you’re using the right social [...]

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Set Personal Development Growth Goals

“Your desire to change must be greater than your desire to stay the same.” Develop habits that lead to success and fine tune your inner monologue. Your mind is the most powerful force that can take you forward towards your [...]

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