Although they may seem to be similar, these are two distinctly different behaviours and it is important to recognise this and to know how to respond if you or an employee is dealing with either of them in the workplace.

According to the Gov.UK website, bullying and harassment is behaviour that makes someone feel intimidated or offended. Harassment is unlawful under the Equality Act 2010.

Examples of bullying or harassing behaviour include:

  • spreading malicious rumours
  • unfair treatment
  • picking on or regularly undermining someone
  • denying someone’s training or promotion opportunities

Bullying and harassment can happen:

  • face-to-face
  • by letter
  • by email
  • by phone

Conflict Management, according to the Chartered Institute of Personnel and Development (CIPD), can occur in many different ways.

  • A work issue, like poor attendance or timekeeping, can cause conflict. Conflict can also stem from a disagreement between people.
  • It can occur across a wide spectrum of behaviour, ranging from a personality clash to more serious types of unfair treatment.
  • It can be obvious – like a heated argument – or less visible – like excluding someone from a work social event.

BC Training Gibraltar has a range of courses that are suitable for leaders, managers or employees that will give them the tools to learn how to manage conflict in the workplace.

Conflict Resolution

Mediation for Managers

Positive Communication