What are ‘Soft Skills’?

Soft skills are interpersonal (people) skills that include communication skills, listening skills, and empathy, encompassing problem solving, emotional intelligence and creativity. People who possess a range of soft skills are often in demand by employers and are usually able to relate well to others in the workplace.

Are you adaptable, positive, motivated, and flexible? Do you work well within a team and have a good work ethic? Are you capable of making decisions?  Are you good at critical thinking and able to mediate in conflict resolution situations?

All the above are skills that are frequently used in personal relationships and in our interactions with others in the workplace. In other words ‘people’ skills.

Hard skills are those that can be gained through education, training, accredited certifications, and on-the-job training. These are typically quantifiable skills that can be easily defined and evaluated and whilst you may be good at solving technical problems or are a computer genius, employers these days are looking for more of the interpersonal skills.

1 in 3 UK employers regard soft skills as more important than academic achievements

In a poll of more than 500 senior managers commissioned by The Duke of Edinburgh’s Award, 98% think young people should invest more time enhancing their soft skills.

BC Training’s 3 hour course will provide participants with an overview of those essential skills that are traditionally identified as ‘soft skills’ and which tend to be associated with good people skills. The course will seek to debunk a number of popular myths associated with soft skills and will provide participants with a clear understanding of how essential people skills are an imperative of part of effective management and leadership.