Whether we are working as a part of a team, within a company or with clients or customers, we will mostly be required to interact and collaborate with others. The foundation of collaboration is effective communication.
Effective communication skills are fundamental to success in many aspects of life and can result in improved interpersonal relationships in the workplace. Many jobs require strong communication skills and people with good communication skills usually enjoy better interpersonal relationships with friends and family. Effective communication is shaped by basic techniques such as open-ended questions, listening, empathy, and assertiveness.
One of the key skills needed to improve your communication skills is to learn to listen to what is being said, not just to the words but listening to how they are being spoken and understanding the non-verbal messages underlying the words.
Use the techniques of clarification and reflection to confirm what the other person has said and avoid any confusion. Try not to think about what to say next whilst listening; instead clear your mind and focus on the message being received.
In order to be effective, our communication needs to be productive and constructive. We communicate all the time, in many different ways and for many different reasons.
Sign up for our half day course on 14th March to find out how effective communication can help to maximize your ability to make the best of all your interactions. Our expert trainer Fiona Young will present the course in a fun, interactive and light hearted approach.