Having difficult conversations is never an easy task, but there are ways to make those conversations both productive and as painless as possible.
There are many different types of difficult conversations that can take place in the workplace.
Delivering news about redundancies
Asking for a promotion or pay rise
Addressing poor performance
Investigating complaints of misconduct
Reporting a grievance such as bullying or inappropriate behaviour
Admitting to mistakes
What is a difficult conversation?
A difficult or challenging conversation is a conversation where you have to manage emotions and information in a sensitive way. How you, as a manager, leader or boss, initiates that conversation is important.
Why should you have them?
If you do not act then you could:
Lower morale amongst team members
Mislead the employee by giving them the impression there is no problem
Damage the productivity and efficiency of your business
Deny the employee the chance to improve or put things right
Skills Needed to have Difficult Conversations
In order to manage a difficult conversation you need to think about the way you communicate, your ability to take control of a meeting and you need to display a level of conviction and self-belief.
Training can help to give you the confidence you need.
Sign up for BC Training’s Difficult and Challenging Conversation Training and it will help you to stay in control of whatever situation comes your way.