Difficult Conversations

Having difficult conversations is never an easy task, but there are ways to make those conversations both productive and as painless as possible.

There are many different types of difficult conversations that can take place in the workplace.

These include:

Delivering news about redundancies

Asking for a promotion or pay rise

Addressing poor performance

Investigating complaints of misconduct

Reporting a grievance such as bullying or inappropriate behaviour

Admitting to mistakes

What is a difficult conversation?

A difficult or challenging conversation is a conversation where you have to manage emotions and information in a sensitive way. How you, as a manager, leader or boss, initiates that conversation is important.

Why should you have them?

If you do not act then you could:

Lower morale amongst team members

Mislead the employee by giving them the impression there is no problem

Damage the productivity and efficiency of your business

Deny the employee the chance to improve or put things right

Skills Needed to have Difficult Conversations

In order to manage a difficult conversation you need to think about the way you communicate, your ability to take control of a meeting and you need to display a level of conviction and self-belief.

Training can help to give you the confidence you need.

Sign up for BC Training’s Difficult and Challenging Conversation Training and it will help you to stay in control of whatever situation comes your way.