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  • Active Listening Skills 2

Active Listening Skills

Just what is active listening? You may think that this is something that we all do all the time, but you’d be wrong! Active listening skills will turn good leaders into great leaders. Active listening can be an important tool [...]

  • Infinity and Beyond

Why Your Business Needs to Outsource Training

Training is a vital aspect for any business, benefitting both your company and employees. Having a successful training strategy helps to develop your brand and your commitment to training will be conveyed to the career marketplace, attracting new recruits to [...]

  • report writing skills


Do you need to write reports and panic at the idea? Writing reports can be a daunting prospect, but once you have learnt the basics, the reports will nearly write themselves! It’s all about the facts and, providing that you [...]


Do You Know the Symptoms of Stress?

When you find yourself stressed, ask yourself one question: Will this matter in 5 years from now? If yes, then do something about the situation. If no, then let it go. Stress in the workplace is on the increase and [...]

  • appraisal skills 3

Appraisal Skills

Appraisals are a powerful way of developing people and maximising their potential – as such, they are an important part of effective management. Done well appraisals can build confidence, motivation and commitment. If you are a manager, one of your [...]

  • telephone etiquette 9

Telephone Etiquette – You Had Me at Hello!

Ask yourself these questions: Do you sound friendly, warm and approachable on the phone? Do you sound competent and credible? Are you confident? How effective are your conversations? Whether you are a receptionist or whether you deal with customers and [...]

  • Frontlien customer care 5

Frontline Customer Care – What does it mean?

We have all been customers at some point in our lives, and we all know that good customer care creates a long lasting impression that can have long term benefits for the company or organisation, including repeat business from happy [...]

  • Public Speaking Richard Branson 3


Do you feel comfortable speaking to a group of people? If not... don’t worry, you’re not alone! Everybody gets nervous before speaking in public. It would be unusual if they weren’t. Even entrepreneur Sir Richard Branson, founder of the Virgin [...]

  • Content Marketing Bootcamp January 2019


"Have you given content marketing a fair chance? Yes, you might need to invest a little more time, effort and money into your strategy, but the rewards are there for those willing to put the work in." These are the [...]

  • Writing publishing marketing and selling 2019 1

Writing, Publishing, Marketing and Selling your First Book

Make 2019 the year YOU write and sell your first book. In today’s world where many of us aspire to be best-selling authors and novelists and it seems to be harder than ever to find an agent and bag a [...]

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