Receptionists are often the most important person in the company and play a vital role in the representation of any organisation.
As a receptionist do you understand your role in representing the organisation you work for? You may think that you have the skills of an excellent receptionist, but do you really know your strengths and weaknesses?
First impressions are everything so this includes projecting a professional image and always being well-presented whilst maintaining a positive attitude.
Are you confident enough to welcome clients and visitors in a professional manner but at the same time are you capable of handling unwanted visitors?
Top Attributes of a Receptionist:
Excellent verbal communication and customer services skills
Professional appearance and attitude
Good interpersonal skills
Soft skills; including portraying a friendly and likeable persona
Multitasking; managing calls and running a business reception area
Technical ability; able to use phone systems and office equipment
BC Training can help to increase your confidence and learn the techniques to develop the behavioral qualities and skills of a professional receptionist. Call today to find out more about our training course with an expert trainer.