What are ‘Soft Skills’?

Soft skills are interpersonal (people) skills that include communication skills, listening skills, and empathy, encompassing problem solving, emotional intelligence and creativity. People who possess a range of soft skills are often in demand by employers and are usually able to relate well to others in the workplace.

Are you adaptable, positive, motivated, and flexible? Do you work well within a team and have a good work ethic? Are you capable of making decisions?  Are you good at critical thinking and able to mediate in conflict resolution situations?

All the above are skills that are frequently used in personal relationships and in our interactions with others in the workplace. In other words ‘people’ skills.

Hard skills are those that can be gained through education, training, accredited certifications, and on-the-job training. These are typically quantifiable skills that can be easily defined and evaluated and whilst you may be good at solving technical problems or are a computer genius, employers these days are looking for more of the interpersonal skills.

In 2021 it is important that companies train and develop leaders and employees for more effective conversations and productive communication. You should be striving to include all aspects of communication skills in your leadership and management development training, including sincerity, trust, positive feedback and relationship-building, to help you create a high-functioning team.

BC Training’s Soft Skills training course will provide participants with an overview of those essential skills that are traditionally identified as ‘soft skills’ and which tend to be associated with good people skills. The course will seek to debunk a number of popular myths associated with soft skills and will provide participants with a clear understanding of how essential people skills are an imperative of part of effective management and leadership.