“Train people well enough so they can leave, treat them well enough so they don’t want to”… Richard Branson
Life is just one big learning process and constantly expanding our minds and striving for lifelong learning, personally and professionally, is critical to our self-esteem and success. Personal development can take the form of self-education aimed at enhancing professional skills and employability. Training courses can be particularly effective in providing the resources and the structure needed to excel and shouldn’t stop once we enter employment.
Training within the workplace isn’t just a necessity, it is vital to any organisation. Training your staff equals happy employees and ultimately the success of any business begins with how employees are treated. Armed with the necessary skills their productivity will undoubtedly be raised, and they will learn to work independently.
Just like the ripples of a pebble dropped into a pond, successful training of employees extends to every part of a business. Training from the top down has often been thought to be the best approach, and there is no doubt that management plays a big role in passing on information and communication skills to employees. However, key employee engagement should also be implemented from the bottom up. But just how do you keep your people engaged, motivated, productive and happy?
Develop your Brand
Having a successful training strategy helps to develop your brand and your commitment to training will be conveyed to the career marketplace, attracting new recruits to the workforce. Training can be tailored to individuals, teams or to managers who can pass their experience down to staff. It can take many different forms and can include in-house training, individual tutoring, on-the-job learning and mentoring schemes.
Untrained Employees are Unhappy Employees
Under performing and unhappy employees feel inadequate in their particular role. Employee training ensures that they understand the requirement of their job and leads to increased productivity. Investing in employee training is a way of establishing the precious bond between the employer and the employee.
The saying ‘you are only as strong as your weakest link’ is particularly apt within the workplace. Employees who lack enthusiasm, initiative and positive attitude are not an asset to the company. Harnessing the power of your employees through positive motivation and relevant training will turn lacklustre employees into great ones. A happy employee is a productive employee!
Insufficient Staff Training Means Lost Customers
Untrained employees lack the adequate knowledge and skills to provide satisfactory customer service and unhappy customers will migrate to competitors who can provide the quality of service and customer care that they expect.
The saying ‘you are only as strong as your weakest link’ is particularly apt within the work place. Employees who lack enthusiasm, initiative and positive attitude are not an asset to the company. Harnessing their power of your employees through positive motivation and relevant training will turn lacklustre employees into great ones.
An ineffective manager lacks the ability to bring out the best in employees, leading to poor performance. When managers aren’t adequately trained, it affects the entire company. An effective manager should possess a mix of leadership, interpersonal, communication and conflict-management skills. Employees can become disillusioned without effective management and this can result in a lack of morale and ultimately the loss of employees who leave the company.
Communication is the most important skill area to managerial success, and an ineffective manager cannot communicate the company vision and goals to employees. Effective communication, including targeted, actionable feedback, can build awareness and result in better employee performance.
Whether your business is well-established or a brand new startup, one thing you cannot afford to ignore is providing your employees with the best possible training you can. After all, it’s the scaffold that will help your business grow and remain competitive.
Brenda Cuby, founding Director of BC Training says: “We provide the most comprehensive service to training in Gibraltar. Our local and international trainers work with you and your business to ensure that training is impactful and meaningful. Our goal is to help your business and team excel at what you do best.”
BC Training can help you choose exactly which courses will apply to your particular company to make sure that you are targeting skills to meet the needs of your operation for now and in the future.
Contact BC Training: firstname.lastname@example.org
Article as featured in the April 2018 issue of Gibraltar InSight Magazine pages 18 and 19