Building Rapport & Dealing with Different Personality Types

Some people are supporting and nurturing, others are direct and dominant. Some people like to be the centre of attention and some of us just want to be left alone to get on and do our own thing. Some of us are good with data, some of us are good with people, some of us are compliant and others are rule breakers. We come across all different types of people in our daily lives and no more so than in the workplace.

Wouldn’t you like to be able to understand your colleagues and their motivations a lot better and learn a bit about yourself and how others see you?

We all have a certain personality style which dictates how we behave generally and how we might react in conflict. What are the characteristics of different personality styles and how will learning about this help us in the workplace? Understanding ourselves and others is critical to fostering a positive behaviour, particularly in a work environment.

The four main personality styles include:

Driver: They prefer to control their emotions and are often seen by others as highly efficient and not concerned about relationships or feelings. They thrive on the thrill of the challenge and the internal motivation to succeed. They can do a lot in a very short time.

Amiable: these people show their emotions openly and prefer to ask questions rather than give orders. Relationships, feelings and personal security are important to Amiable style people. They are dependable, loyal and easygoing. They like things that are non-threatening and friendly. They hate dealing with impersonal details and cold hard facts. They are usually quick to reach a decision.

Analytical: these people control their emotions but tend to ask questions rather than give orders. They are focused on accuracy but others may see them as slow-paced and detail-oriented. Analytical people are known for being systematic, well organized and deliberate. These individuals appreciate facts and information presented in a logical manner as documentation of truth.

Expressive: they are very outgoing and enthusiastic. They show their emotions and speak assertively. They enjoy sharing their ideas and perspectives openly with others who see them as creative, but unfocused. They are also great idea generators, but usually do not have the ability to see the idea through to completion.

We all have gifts to contribute. We need those differences to complement each other. We need to make better use of our differences. The more we know about ourselves the better we will be able to cope with work situations.

BC Training is offering this new, fun and interactive course that focuses on understanding and celebrating our differences and using this to create a better working environment.